Recently many of our alumni, especially those from Class of 2025 when they applied for the DBS SUTD Alumnus Card were rejected.  We fedback to DBS and suspected that there could be some changes in their backend processes. Here is an update from DBS:

DBS did an internal investigation and found that indeed there were some changes after they migrated to a new system in March 2025. 

• Before Migration: Dedicated backend team manually processing the both the cancellation of Student card then the onboarding of Alumnus card

• After Migration: Straight-through onboarding of Alumnus card, no manual intervention thus Student Card not cancel prior and Alumnus rejected as customer cannot hold more than 2 SUTD cards

DBS is looking at resolving this issue.  In the meantime, as a workaround, you need to cancel your DBS SUTD Student card before you apply for the DBS SUTD Alumnus Card.

To cancel your DBS SUTD Student Debit Card, you can use the DBS digibot by typing "Terminate Card" and following the authentication and card selection steps.

Step 1: Click on the digibot Icon located at the bottom right.

Step 2: Type Terminate Card into the chat.

Step 3: Click Authenticate me.

Step 4: Complete the authentication using either your iBanking Login or Card & PIN.

Step 5: Tap on the Card you would like to terminate.

Step 6: Verify the Card Number(s) that you would like to cancel and tap on Yes.

Step 7: Select the Reason for Cancelling the Card(s).

Step 8: Tap on No, if there is no other cards that you wish to cancel.

Step 9: Review your request and tap Yes to complete your card(s) termination request.

Use this link: https://www.dbs.com.sg/personal/support/card-issues-terminate-card.html, for more information on the cancellation on line.

Stay tuned for more update.